Veronica Mars Backers To Receive Refund After Digital Download Glitches

Veronica Mars $35+ Kickstarter backers should have received a free digital download of the film. However, due to technical problems on Friday via the service provided by Flixster fans became rather angry when they attempted and couldn’t download the film. The director and creator Rob Thomas acknowledged the difficulties and has announced that the backers unable to download the film on Friday would receive a refund.

The technical difficulties created a surge of rage enraged comments circling the Kickstarter page and the web predominantly from Veronica Mars fans. Some of the comments said “This is a bunch of crap. Where is the MP4 download that just works, for everyone, with no problems?”. Another comment said “This is ridiculous. I can’t even get a full download of Flixter (sic) to even attempt to watch the movie. Both I and my husband have been alternately trying to download it for over an hour. I have never been so disappointed … I’ve been looking forward to this for a year”. Another backer had even resorted to buying the film from another source than using his code on Flixter after the problems “I’m disappointed that the Flixster streaming/download isn’t working when we had a whole evening planned around watching the movie. I ended up paying $7.00 to rent the movie through amazon … ”.

After the problem came to the attention of Rob and the Veronica Mars cast they turned to Kickstarter to post the below message to fans and backers although they still defended the choice of Flixster in their response to fans saying that other services like amazon and iTunes would never have worked with the distribution of the film to backers. Rob also said during last nights PaleyFest panel that this is the largest Kickstarter campaign ever and there are going to be some problems to overcome.

We’ve read all of your comments since yesterday’s update. We know that some of you have strong opinions about the decision to provide digital versions of the movie through Flixster. If you paid for a copy of the movie a year ago, we don’t want you to have less choice and freedom than people who decide to buy it today. And we definitely don’t want you to end up paying twice just to see the movie on your preferred service. Please know that Warner Bros have given Customer Support a lot of freedom to help make things right, so if you’re having issues, please let them know: they’ll do their best to either help get Flixster working to your satisfaction, or, if you prefer, to provide an alternate solution.

The film originally turned to Kickstarter on the word of Warner Bros, mainly as after declining to finance the feature length picture Warner Bros said that the film was not being made because the TV fans of the show which aired from 2004-07 has dissipated. Although Veronica Mars’ creator and writer Rob Thomas and star Kristen Bell knew that the fans still where hoping for a reunion and went to the crowdfunding site to raise $2M ending up with over double at $5.7M.

The film rolled in at $260K at the Box Office from its 95 midnight screenings on Thursday night.

View the original Veronica Mars movie Kickstarter page by clicking here.


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James Rush is the Founding, News & Chief Editor for TFM.


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